Headquartered in Claymont, Delaware, Sound of Tri-State is an independent multi-channel specialty car audio and mobile electronics retailer with locations in Delaware and Pennyslvania.  We offer a broad selection of the very best mobile entertainment, navigation road safety, and security systems from top manufacturers and pride ourselves on providing outstanding customer service, and maintaining a superior standard for product installation and user satisfaction. Sound of Tri-State offers customers the advantage of one-stop shopping for a wide variety of cutting-edge technology to meet every need. 

You are the Electronics Wizard!

You expect greatness and deliver results. You know how to inspire people and bring out the best in them. In this role, you will partner with your install team and the customer service experts to provide creative recommendations and ensure that each customer gets an unforgettable experience and a custom-fit solution to their mobile electronics needs. You foster open communication to ensure a healthy work environment that is supportive, challenging and rewarding.

You are an expert in your field and enjoy sharing your knowledge with others by coaching and guiding them to excellence in group and individual training sessions. Your leadership, guidance, and open communication motivate teams to thrive and excel in a fast-paced and dynamic environment.

Are you the one?

Job Duties:

• Manages exempt and non-exempt staff, approximately 15-30 employees
• Achieve results that exceed company standards in all store operational areas including staff training, and development, the customer experience, loss prevention, turnover and safety, housekeeping and team professionalism
• Recruits and hires quality employees who meet or exceed the accepted minimum standards of the company.  Utilizes company hiring selection tools including following established processes and procedures.
• Trains, develops, and retains installers; promote high performing installers.
• Achieve all store sales and profit contribution objectives.
• Manage install bay operational areas including parts, budgets, installation schedules for maximum productivity, and customer satisfaction. 
• Actively continues self-development by gaining knowledge and building skills as a professional manager, and leader.
• Completes all appropriate training mandated by company
• Adheres to and managers staff to company’s established principles and standards
• Effective communication skills and ability to work cross-functionally across the entire company 

• Prior successful install and install management experience required in a commissioned sales environment
• Prior consumer electronics management experience
• Current MECP Advanced Certification or the ability to pass the certification test
• Expert level of installation and car stereo product knowledge
• Superior communication, organizational and time management skills
• Strong customer service orientation and skills
• Ability to quickly identify challenges and develop problem solving solutions
• Develop and foster ongoing positive working relationships with the business leadership, vendors, employees and customers
• High level of integrity, accountability and attention to detail
• Willingness to uphold Company policies and procedures
• Able to work a flexible schedule including varied shifts that may include evenings, weekends and holidays
• Required to sit, stand and talk or hear and to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms.
• Ability to become First aid and CPR certified (we help you!)
• Current driver’s license
• Legally authorized to work in the U.S.
• Spanish speaking is preferred but not required 

Pay & Benefits: 

Our people are our greatest asset. In addition to competitive pay, full-time employees receive the following benefits package: 

• Medical, Dental, and Vision coverage 
• Retirement Savings including 401(k) with company match
• Paid vacation time

As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.

Sound of Tri-State is an equal employment opportunity employer. Apple Online at https://soundoftristate.com/careers