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Sound of Tri-State Shipping Policy

Sound of Tri-State Shipping Policy

Due to a recent influx of fraudulant purchases and a recent issue with credit card companies denying claims where the item was not delivered to the address specified with the order, we can no longer allow pick ups at different addresses (this includes UPS pick up locations, Amazon lockers, USPS office locations). The credit card companies request that we deliver to the specified billing address on the card, as well as aquiring a signature upon delivery. We apologize for any inconveniences this policy may cause but to protect the buyers and ourselves we must strictly adhere to this policy. 

Product Deliveries

  • For orders, it is the buyers' responsibility to make sure the delivery address is correct and that products delivered to the given address are safe and secure. The risk of loss and title for all items pass to the customer upon delivery to the carrier.
  • All orders are shipped to the address provided in the order.
  • Sound of Tri-State assumes no responsibility for lost or stolen products. Sound of Tri-State strongly recommends that you or a representative be available for all deliveries. Sound of Tri-States' customer service team will supply a tracking number for all orders, so that appropriate arrangements can be made.
  • Since deliveries can be delayed, and shipping/packing mistakes may occur, it is highly advised that you wait until you have confirmed delivery of all parts before scheduling for an installation or beginning your own installation on a vehicle.

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