Sound of Tri-State is seeking a Retail Sales Professional - Full Time Floor to join the team! 

Headquartered in Claymont, Delaware, Sound of Tri-State is an independent multi-channel specialty car audio and mobile electronics retailer with locations in Delaware and Pennyslvania.  We offer a broad selection of the very best mobile entertainment, navigation road safety, and security systems from top manufacturers and pride ourselves on providing outstanding customer service, and maintaining a superior standard for product installation and user satisfaction. Sound of Tri-State offers customers the advantage of one-stop shopping for a wide variety of cutting-edge technology to meet every need. 

Retail Sales Professionals are responsible for creating a superior customer experience every time by:

• Ensuring every customer interaction is professional and utilizes the “guest service” methodology.
• Providing expert product selection advice so that customers purchase products that meet their individual needs and wishes.
• Meeting or exceeding all CSE customer service and performance minimum standards.
• Actively establishing working relationships based on trust and mutual respect.
• Demonstrating the Company Guiding Principles in all interactions with Company customers and other employees.

Essential Duties & Responsibilities

1. Customer Service
   • Provides superior, professional customer service to all customers, both on the phone and in-person.
   • Meets or exceeds all customer service minimum standards, such as adhering to the dress code, performing follow-up customer calls as per policy and sending “thank you” letters as required.
   • Builds long-term repeat relationships with customers through personal integrity, sales and product expertise.
     
     
2. Financial Performance
   • Achieves personal sales production goals; meets or exceeds performance minimum standards in all applicable sales and product categories while complying with all related policies, procedures and methods.
   • Insurance Managers grow their store’s insurance business and achieve the store’s monthly insurance goals through compliance with established business development and adjuster relationship guidelines.
     
     
3. Communication
   • While at work, speaks and acts in a professional manner at all times.
   • Participates in problem-solving and finding solutions to work issues.
   • Refuses to participate in gossip.
   • Reads Merchandising AD Notes and other store communications as soon as they’re posted and utilizes newest information in presentations to customers.
     
     
4. Marketing, Merchandising and Housekeeping
   • Keeps assigned areas of responsibilities clean, functional and to standards at all times.
   • When assigned, prices merchandise accurately, timely and performs accurate ad preparation.
   • Assist in store maintenance and projects as needed.
     
     
5. Operations
   • Completes paperwork and POS transactions timely and accurately.
   • Checks in and out of work daily, using TimeSaver and correctly follows TimeSaver policy procedures. Customer
   • Service Experts are directly responsible for recording their time worked accurately.
   • Assists in loss prevention through awareness, attention to detail and integrity. Honors the Integrity Commitment.
   • Complies with all operational policies including those pertaining to discounting.
     
     
6. Self Development
   • Attends all scheduled training meetings, both in-store and company-wide.
   • Personally completes, timely, all appropriate CTU training and testing opportunities, whether mandatory or optional.
   • Incorporates principles and skills learned into daily work life.
   • Continues to develop sales ability and product knowledge by practicing demonstrations and sales presentations with a “mentor” and by studying product literature and becoming familiar with all products.

Dimensions:

• This position does not have budgetary or supervisory authority.
• This position is responsible for executing pertinent group and departmental Key Metrics.

Working Relationships:

• Must establish and maintain effective working relationships with supervisors and coworkers, internal and external customers. Must demonstrate effective teamwork with other store employees and with other Company employees. 

• Dependability
• Assertiveness and ambition
• Tenacity
• Friendliness
• Effective communication and interpersonal skills
• Willingness to learn and accept change
• Prior successful sales experience and product knowledge a plus.
• Willingness to follow Company policies and procedures.
• The Job Analysis for Customer Service Experts contains exact information on the physical requirements for this position.

Pay & Benefits: 

Our people are our greatest asset. In addition to competitive pay, full-time employees receive the following benefits package: 

• Medical, Dental, and Vision coverage 
• Retirement Savings including 401(k) with company match
• Paid vacation time

As part of our standard hiring process for new employees, employment will be contingent upon successful completion of a background check.

Sound of Tri-State is an equal employment opportunity employer. Apply online at https://soundoftristate.com/careers